The Supportive Housing Specialist (SHS) skillfully provides strengths based support to persons living in a permanent supportive housing (PSH) setting and assists with all aspects of compliance with contract and regulatory requirements. The Supportive Housing Specialist implements complex requirements of the grant projects and provides effective service delivery that complies with contract and regulatory requirements and meets or exceeds project's targeted outcomes. The SHS will have a specified client/resident caseload and ensure coordination of client needs, bringing expertise in one or more of the following areas: mental health, homelessness, addictions, developmental disabilities, domestic violence, employment services, motivational interviewing and the strength-based prospective. Experience with employment services or housing preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Collaborate with 3Keys Property Management Staff and agency partners to ensure 100% occupancy in PSH and promotes residents success in maintaining permanent housing through advocating, referring, and providing social support.

• Complete initial assessment, resident screening, tenancy requirements and regular support for program participants in Permanent Supportive Housing (PSH).

• Assist with goal development and attainment including mental health treatment, budgeting, medication compliance, etc.

• Assist in acquiring transportation (i.e., MARTA passes, Half Fare Cards, etc.) to medical appointments.

• Advocate for the acquisition of community resources such as food banks, ensuring coordination of services.

• Interpret and enforce established occupancy rules and regulations established by 3Keys Property Management.

• Implement emergency response procedures and notifications in case of resident crisis, injury, death or other circumstances.

• Collaborate with team members and partner agency colleagues to identify, establish and implement processes that will ensure efficient operation of grants, programs and services.

• Assist residents to further develop the competencies he or she may need to increase and enjoy social support networks.

• Advocate on behalf of the resident where underserved or oppressed.

• Assist in the development of social support systems, daily living skills, and budgeting skills.

• Role Model daily living skills when appropriate.

• Conduct unit inspections to ensure residents are maintaining their housing in a clean, safe and decent environment.

• Collaborate with colleagues to facilitate and organize resident activities focusing on developing group interactions and leadership skills.

• Link residents with zero income to benefits/entitlements when appropriate (i.e., social security, SNAP benefits, TANF, etc.).

• Maintain comprehensive documentation on all clients sufficient to fulfill program evaluation and reporting obligations. Work within HMIS data systems for data input and management.

• Assist with the cleaning of HMIS data for SPC Reimbursement submissions and annual performance report submissions.

• Maintain all program records in a timely fashion, producing monthly and/or quarterly reports to appropriate funding and monitoring agencies (e.g. DCA, AHA, etc).

• Facilitate resident participation in property management, resident organization, educational and safety presentations.

• Uphold social work ethical standards.

• Abide by the Mission and Values of 3Keys, Inc.

• Perform other duties as requested by 3Keys Administration or Property Management.

SUCCESSFUL CANDIDATES WILL POSESS:

• Passion for and commitment to achieving justice and equity in housing

• A high degree of initiative, independence and tenacity; able to identify and prioritize actions towards a goal

• Effective communication skills – verbal, written, presentation– with audiences diverse in age, race, etc.

• Racial and cultural competence - an understanding of the role of race, culture, class and power and the willingness to disrupt patterns of inequity inherent in systems and institutions

• Ability to build rapport with residents quickly and authentically

• Willingness to collectively and personally work to close persistent opportunity gaps based on race, class, culture and power

• A sense of optimism and an assets-based way of viewing people and situations

• An orientation towards problem-solving– experience identifying root causes and developing results oriented solutions

• Collective Responsibility – strong commitment to team with colleagues and partners by holding responsibility for successes and growth opportunities

• Demonstrated experience working in collaboration with others to effect change

The Maintenance Technician, under the direction of the Asset Manager, is responsible for general day to day maintenance and repairs of the organization’s buildings and grounds.

Duties/ Responsibilities:

• Completes maintenance and repairs of electrical, plumbing, heating, ventilation, sprinklers and other building systems.
• Has a working knowledge of HVAC systems and is able to maintain, repair and replace HVAC systems.
• Performs carpentry repairs, masonry repairs and painting.
• Repairs and treats structures such as showers, sinks, appliances, doors/cabinets, walls and building exteriors.
• Prepares units for new move-ins, to include cleaning, painting and making necessary repairs, in a timely manner.
• Removes and disposes of broken furniture, etc. from units, as needed.
• Schedules and completes preventive maintenance schedules.
• Assists other maintenance technicians with large maintenance projects as requested.
• Completes grounds inspections at the property and picks up trash as needed
• On call for 24 hour emergency maintenance as defined by policy.
• Utilizes the work order approved tracking spreadsheet and/or software
• Performs other related duties as assigned.

Required Skills/Abilities:

·        Knowledge of building systems such as plumbing, electrical, and HVAC.

• Ability to follow oral and written instructions.
• Ability to identify issues and determine repairs that are needed.

Education and Experience:

• High school diploma or equivalent and valid driver’s license required
• HVAC Certification required
• At least two (2) years’ experience working as a maintenance technician or equivalent job

The Property Manager reports directly to the Director of Operations and is responsible for the daily operations of the assigned property, oversight of the maintenance and upkeep of the property, rental payments, and compliance and monitoring in accordance with established and applicable Department of Housing and Urban Development (HUD) and other subsidized housing regulations and guidelines.

The Property Manager works to establish and maintain positive and productive relationships with all residents of the property while ensuring consistent application of all 3 Keys, Inc. and property policies and procedures.  The property manager will also work to establish and maintain positive and productive relationships with supportive service providers, community members, government agency representatives, industry professionals, suppliers, vendors, outside contractors, maintenance personnel, and all 3 Keys, Inc. staff and volunteers.

Duties and Responsibilities:

The duties and responsibilities listed below describe the general nature and scope of work.  Other responsibilities, duties and skills may be required and assigned as needed:

·       Manages the application process  for prospective residents to include:  greeting, assisting in qualifying prospective residents; giving property tours; and preparing application paperwork

·       Conducts orientation of new residents including showing units, explaining the lease, and discussing resident responsibilities, including housekeeping and maintenance requirements, and reviewing applicable policies and procedures with new residents.  Ensures all necessary paperwork is completed for new residents and all data systems are appropriately updated.

·       Accurately maintains the waiting list for units and notifies applicants on the list when vacancies are expected.

·       Communicates with Supportive Service/Harm Reduction Manager regarding units available for occupancy so vacancies can be submitted to Continuum of Care (CoC) for all subsidized units.

·       Maintains a housing stability rate of over 90% by conducting move-in and move-out inspections of assigned units in a timely manner.

·       Monitors resident compliance with lease regarding payment of rent.  Accurately records rent payments and follow up with delinquent accounts. Meets with and counsels residents who are behind in rent to determine cause and works with resident to resolve through payment plans or linkage with rent assistance programs. 

·       Investigates circumstances pertaining to residents facing lease termination and holds an informal appeals hearing, per applicable procedures, and generates appropriate reports.

·       Counsels with residents as appropriate regarding violations of the lease and/or policies and procedures to achieve positive outcome.

·       Ensures all recertifications are completed accurately and in a timely manner

·       Conducts daily property inspections to: ensure safety hazards are identified and repaired; identify inappropriate activities on site and to ensure adequate security presence.  Documents daily inspections and submits reports when requested.

·       Receives and investigates resident complaints and ensures appropriate corrective actions are taken as needed and documented.  Completes periodic follow ups to ensure corrective actions continue.

·       Ensures all resident files, records and computer data bases are secured and maintained in compliance with all applicable regulations and procedures.

·       Monitors and updates files as necessary to include:  identifying income discrepancies; employment information; and multiple subsidy assistance.

·       Follow up on work orders to ensure satisfactory completion. 

·       Reviews and appropriately processes incident reports.  Develops and documents corrective actions.

·       Submits regular reports to the Director of Operations and Financial Controller as requested to include:  rent collection reports; work orders submitted and completed; incident management; end of the month reports, etc.

·       Reviews all utility bills and invoices pertaining to the assigned property in a timely manner and investigates unusual amounts (i.e. unusually high bills) or questionable invoices before submitting for payment.  Results of the investigation should be submitted to the comptroller at the time the invoices are submitted for payment. 

·       Manages purchases and expenses to ensure property budget is maintained.

·       Manages the work of subordinate staff to include: assigning tasks, reviewing work on a regular basis and providing feedback; completing performance evaluations, ensuring compliance with all applicable policies and procedures and recommending disciplinary action when appropriate.

·       Follows the Hiring Policy for filling all staff vacancies and utilizes the Hiring Checklist.

·       Ensures staff are oriented to the job, receive a copy of the job description, have access to policies and procedures and receive training as needed.

·       Effectively manages all incidents and crises occurring on the property per the Housing First Policy to include ensuring the safety of all residents and staff and the immediate notification of the Director of Operations.  If unable to reach the Director of Operations, the 3Keys CEO is to be immediately notified.

·       Submits and performs all monthly, quarterly and yearly reports to any and all government subsidized entities (i.e., Atlanta Housing Authority, National Housing Compliance, EIV, Invest Atlanta, Enterprise, etc.)

Reports to:  Director of Supportive Services

Status:  Part Time/ Non-exempt

Responsibilities:

1.      Manage the Evening Activities Program at Phoenix House, Presley Woods and Rosalynn Apartments, rotating days throughout the week to serve one evening at Presley Woods and two evenings at Phoenix House and Rosalynn Apartments.

2.      Provide opportunities for residents to input what types of activities are offered.  Examples of activities include but are not limited to chess tournaments, movie nights, card games, arts and crafts, talent shows, knitting groups, book clubs, etc.

3.      Nurture a supportive and positive environment where residents feel welcomed

4.      Create Monthly calendars at each property outlining the activities being offered

5.      Always provide supervision and guidance at all activities

6.      Maintain daily sign in sheets in a binder

7.      Input data into HMIS/ Client Track system to include serves and case notes

8.      Provide conflict resolution as needed

9.      Provide crisis intervention as needed

10.  Work collaboratively with the supportive services team

11.     Other duties as assigned

Qualifications:

·       Bachelor's degree in human services or related field.

·        Experience working with individuals who have experienced chronic homelessness and who are living with a mental health diagnosis and/ or dual diagnosis of substance use disorder

·        Familiarity with best practices, including but not limited to harm reduction, trauma informed care and motivational interviewing concepts and strategies

·       Outstanding capacity to build strong relationships with a diverse range of clients, colleagues, and community members

·       Excellent written and verbal communication skills

·       Ability to multitask and strong organizational skills

Primary Responsibility:  Monitor and enforce building access policies and visitor/guest registration.  Position is also responsible for professional presentation in answering the telephones; writing up and processing service requests from residents and supervising all lobby activity to insure compliance of guests, vendors and residents. 

Specific Duties and Responsibilities:

     Answer telephones in a professional and courteous manner and forward to appropriate personnel

     Coordinate appointments and assist in managing schedules and conference call; arrange meetings and other materials; reserve and prepare facilities. 

     Distribute Incoming mail/ensure outgoing mail pick-up

     Validate waiting list per Assistant Manager’s direction

     Ensure all Incidents/Tenants complaints are delivered to Assistant Manager

     Greet prospective residents and vendors

     Register all visitors and guests and obtain a valid photo ID before allowing access to the property

     Up-date resident information on Bulletin Boards

     Report all criminal activities in or around the property to police

     Monitor front entrance of building to deter loitering

     Order office supplies as needed

     Write work orders as needed

     Monitor the cleanliness of copier, personal work space and lobby

     Up-date & distribute resident roster

     Prepare resident packets for re-certification/move-in’s

     Complimentary coffee set-up 8:00am – 4pm (Monday-Friday)

Experience/Qualifications:

     High school education

     Lease and or customer service experience (preferred)

     Positive attitude and people oriented

     Must have the ability to work with and understand person of all ethnic and educational backgrounds

     Must be able to communicate clearly and effectively

     Must be well groomed, Business Casual attired and pleasant to work with

     Have the ability to assist on-site Assistant/Property Manager in all duties, which he/she may be assigned

Presenting property and provide amenities in a positive light to prospective Tenants.

Specific Duties and Responsibilities:

     Process client applications through the COC which includes tour of property.  Ensure all documents are signed at move-in.

     Knowledgeable of tax credit affordable housing        

     Run background checks on potential tenants to evaluate their criminal records to determine if they are eligible to move-in.

     Elaborate the terms of lease, rental rate and period of payment to tenants and provide resident with appropriate copies

     Ensure the proper documentation and storage of resident closed files.  Document move-out in AppFolio.  

     Filing:  Invoices, Resident document, Incident files & Monthly Reports

     Coverage of Front Desk in absence of Clerk

Education/Experience/Qualifications:

     High School Education

     Positive attitude and people oriented

     Must have ability to work with and understand person of all ethnic and educational backgrounds

     Must be able to communicate clearly and effectively

     Must be well groomed, business casual attire and pleasant to work with

     Have the ability to assist on-site Property Manager in all duties

Experience/Qualifications:

     High school diploma/GED required (Associate degree preferred)

     3+ years’ experience in leasing, hospitality or administrative work

     Excellent problem solving and communication skills

     Ability to multitask during busy periods

     Strong knowledge of the real estate industry

The Housekeeper, under the direction of the Property Manager, is responsible for general day to day cleanliness of the organization’s buildings and grounds.

Duties/ Responsibilities:

• Keeping facilities and common areas clean and maintained.
• Vacuuming, sweeping, and mopping floors.
• Cleaning and stocking restrooms.
• Cleaning up spills with appropriate equipment.
• Notifying property manager, maintenance technician and maintenance supervisor of necessary repairs.
• Collecting and disposing of trash.
• Assisting residents when necessary.
• Keeping the linen room stocked.
• Properly cleaning upholstered furniture.

Required Skills/Abilities:

• Ability to manage your time efficiently.
• Work well unsupervised.
• Ability to lift at least 25 pounds.
• Handle basic maintenance and cleaning.
• Ability to maintain a professional appearance and interact positively with residents and maintain appropriate boundaries with residents.
• Hard worker.

Education and Experience:

• High school diploma or equivalent and valid driver’s license required
• At least two (2) years’ experience working as a housekeeper or equivalent job

Primary Responsibility:  Monitor and enforce building access policies and visitor/guest registration.  Position is also responsible for professional presentation in answering the telephones; writing up and processing service requests from residents and supervising all lobby activity to insure compliance of guests, vendors and residents. 

Specific Duties and Responsibilities:

     Answer telephones in a professional and courteous manner and forward to appropriate personnel

     Coordinate appointments and assist in managing schedules and conference call; arrange meetings and other materials; reserve and prepare facilities. 

     Distribute Incoming mail/ensure outgoing mail pick-up

     Validate waiting list per Assistant Manager’s direction

     Ensure all Incidents/Tenants complaints are delivered to Assistant Manager

     Greet prospective residents and vendors

     Register all visitors and guests and obtain a valid photo ID before allowing access to the property

     Up-date resident information on Bulletin Boards

     Report all criminal activities in or around the property to police

     Monitor front entrance of building to deter loitering

     Order office supplies as needed

     Write work orders as needed

     Monitor the cleanliness of copier, personal work space and lobby

     Up-date & distribute resident roster

     Prepare resident packets for re-certification/move-in’s

     Complimentary coffee set-up 8:00am – 4pm (Monday-Friday)

Experience/Qualifications:

     High school education

     Lease and or customer service experience (preferred)

     Positive attitude and people oriented

     Must have the ability to work with and understand person of all ethnic and educational backgrounds

     Must be able to communicate clearly and effectively

     Must be well groomed, Business Casual attired and pleasant to work with

     Have the ability to assist on-site Assistant/Property Manager in all duties, which he/she may be assigned